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Exam 10: Motivating Employees

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Question 161

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In reinforcement theory,reprimands and reductions in pay are examples of negative reinforcements.

A) True
B) False

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Question 162

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Herzberg's research identified the key factors that motivate workers,including company policies and administration,wage rates,interpersonal relations with co-workers,and physical environment at work.

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B) False

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Question 163

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Which of the following statements is the best description of how scientific management viewed employees?

The basic principle of equity theory is that employees try to maintain fairness between their efforts and their compensation compared to others in similar positions.

Members of Generation X tend to be more independent and need less feedback than members of older generations.

Gen Xers and Gen Yers will be more tolerant of change than Baby Boomers.

The goal of William Ouchi was to develop a modified business culture that blends the best of Type J with the best of Type A.

As the new general manager at Backstreet Books,Chloe wants the sales associates to perceive her style as open and friendly.Which of the following would

Maslow would classify the need for recognition from others and for self respect as _________ needs.

Management by objectives is most effective in organizations that:

Mini-Case The first meeting between the new CEO of Idle Time Gaming,Inc. ,John Noble,and Howie Spradlin,the production manager did not go smoothly.The purpose of the meeting was to discuss the problem of declining productivity and to develop a strategy to turn the situation around. Howie started the conversation by handing Mr.Noble most recent production report."I've always thought that most of our employees were lazy,and now I've got proof," Howie stated."We pay these guys the highest wages in the industry,provide them with a safe place to work,and make the job as simple as possible.We aren't asking these guys to do brain surgery,but productivity still lags and our production costs increase.I've told all the supervisors to watch these lazy bums every second to make sure they put in a full day's work.If those guys think I'm going to let them get away with goofing off,they're in for a rude awakening." CEO Noble responded in a way that surprised Howie."Maybe these employees aren't lazy,Howie,maybe they are just bored and resent the way we've treated them," he said."The employees are experienced and well trained.They might work harder and smarter if the work were more interesting and rewarding.Their attitudes might even improve if we treated them with more respect.Maybe one of the best ways for you and I to understand where they're coming from is to spend some time along side them." For the next hour,the two discussed ways to improve worker motivation and performance.Howie left the meeting with an unsettled feeling.Many of Mr.Noble's suggestions seemed naïve to Howie."Mr.Noble is the boss,but I think he is too optimistic regarding human nature," Howie mused.Reluctantly,Howie had to admit that his own approach had not succeeded in improving the plant's performance.He decided to take a hard look at some of Mr.Noble's ideas. -Currently,jobs at Idle Time Gaming are broken into small individual steps,and each employee is assigned to perform a different step in an effort to achieve task efficiency.This technique is known as job:

________ means acting as a resource to a subordinate by teaching,guiding and making recommendations,without actively doing any of the subordinate's work.

Kanetra believes that if she leaves her employees unsupervised for a few minutes they will do nothing but slack off.She is known as the "Dragon Lady" (at least behind her back) for the harsh criticism and punishment she disburses whenever an employee makes an error.Kanetra is a __________ manager.

At High Stakes International,employees tend to work with little direct supervision since employees are considered trustworthy and committed.Management's expectation for employee creativity is high.The management at High Stakes reflects ____________ attitudes about employees.

Although the overall unemployment rate during the past recession hovered between 9-10%,the unemployment rate for Millennials was much higher.As this generation struggled to find employment,they were often compelled to continue to live with their parents.Due to current economic concerns,this younger generation was struggling to fulfill ____________________.

When asked why they change jobs,over 80% of those surveyed said they usually leave one job for another in order to gain more job responsibility and a more senior role.

Even if there are cultural differences across the globe,reward preferences do not vary across cultures.

When studying the differences in generations,it is fair to say that many ideas that each group shares resulted from common experiences during the first ten years of life.

Open communication strategies include the removal of physical barriers such as separate offices.

Herzberg found that the factors associated with job content ranked high as employee motivators.