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A comparison of leadership and management suggests that leadership is about creating a vision,while management is about carrying out that vision.

A) True
B) False

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Lucy is part of the top management team at Cloudy Daze Rain Gear,a company that produces umbrellas,raincoats,hats and all-weather shoes.As a member of top management,Lucy is more likely to be involved in strategic planning than in tactical planning.

A) True
B) False

Correct Answer

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Supervisory managers usually work more with ideas than with people.

A) True
B) False

Correct Answer

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In a company in which a effective vision has been provided:


A) there is no need for tactical planning.
B) the economic and competitive environments tend to be much more predictable.
C) employees are likely to have a sense of purpose and a common set of values.
D) goals and objectives are no longer needeD.A vision communicates why an organization exists and where it is going.A clear vision gives employees a sense of purpose and a set of values.

E) A) and B)
F) C) and D)

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According to the Spotlight on Small Business box in Chapter 7,the Blue Man Group knew that if they wanted to expand their product planning and organization were critical.Therefore,the three partners spent considerable time writing a:


A) strategic plan
B) performance plan
C) crisis plan
D) responsive plan

E) B) and C)
F) A) and C)

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Zoe is a middle manager at Watta-Deihl Incorporated.The company's top management has just announced that they are going to initiate a policy of empowerment.In order for this policy to succeed,Zoe and other managers will need to adopt a more autocratic style of leadership.

A) True
B) False

Correct Answer

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Effective leadership includes both the ability to welcome change and to promote ethical behavior.

A) True
B) False

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Managers must lead by doing,not just by saying.

A) True
B) False

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The first step in controlling consists of:


A) issuing orders and explaining routines.
B) setting clear performance standards.
C) establishing a clear chain of command.
D) assigning workers to perform specific tasks.

E) All of the above
F) C) and D)

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Jermaine is a manager with Drevil Industries.Part of his job is to make specific short-term decisions about what his department must do to achieve Drevil's long-term success.Jermaine is involved in:


A) strategic planning.
B) contingency planning.
C) tactical planning.
D) complimentary planning.

E) All of the above
F) C) and D)

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The level of management that is directly responsible for assigning specific jobs to workers and evaluating their daily performance is called:


A) primary management.
B) middle management.
C) supervisory management.
D) secondary management.

E) A) and B)
F) B) and C)

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Pam is a sales manager for Paradise Beauty Products.She has told her sales people that she expects each of them to increase their customer contacts by at least 5 percent in the next month.Pam has set a(n) :


A) procedural policy.
B) functional objective.
C) policy guide.
D) performance standarD.In order to determine whether a firm is making progress toward its goals and objectives,managers must establish specific,attainable,and measurable standards.This is what Pam has done.

E) None of the above
F) A) and B)

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Juanita is a project manager for a group of experienced and creative programmers at Idle Time Gaming,a publisher of popular computer games.Since the programmers are bright,creative,and highly motivated,Juanita brainstorms basic ideas with her group,then allows the programmers a great deal of freedom to do what it takes to reach the agreed upon objectives.Juanita is using a free-rein leadership style.

A) True
B) False

Correct Answer

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One trend of the "leading" management function is to empower employees,giving them as much freedom as possible to become self-directed and self-motivated.

A) True
B) False

Correct Answer

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Controlling provides managers and workers with feedback that helps them adjust to deviations from plans.

A) True
B) False

Correct Answer

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Planning is a continuous process.

A) True
B) False

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Pro Fit,Inc. ,a maker of men's sportswear,has just reported a record profit.This proves that the firm is successfully achieving its goals.

A) True
B) False

Correct Answer

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Jamal is part of a management group that is examining whether his company,State Engineering,should offer some important new services that would broaden its business by appealing to a different group of potential clients.Jamal's group is involved with:


A) contingency planning.
B) operational planning.
C) strategic planning.
D) tactical planning.

E) A) and B)
F) B) and C)

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The top managers at the Sax Department Store find that their employees do not really share a common sense of purpose or have a common set of values.This suggests that top management has not provided a clear vision for the firm.

A) True
B) False

Correct Answer

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When all is said and done,financial standards such as profit and return on investment are the only relevant measures of how well a firm is meeting its goals.

A) True
B) False

Correct Answer

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