Question 1

The fact that a hairdresser gives each customer a different haircut relates to which of the following points of difference between service providers and manufacturers?

Accepted Answer

A)  Nature and consumption of output.
B)  Uniformity of inputs.
C)  Labor required.
D)  Measurement of productivity.
E)  Uniformity of output.F) B) and D)
G) B) and E)

Question 2

A planning system that schedules the precise quantity of materials needed for production is called

Accepted Answer

A)  just-in-time management.
B)  material-requirements planning.
C)  economic order quantities.
D)  flexible scheduling.
E)  cycle time management.F) C) and D)
G) C) and E)

Question 3

To ensure quality and efficiency,operations managers take ________ at various points in the transformation process and compare them to established standards.

Accepted Answer

A)  breaks
B)  samples
C)  calculations
D)  marketing research
E)  feedbackF) A) and D)
G) A) and C)

Question 4

Building a computer so that components can be installed in different configurations to meet customers' needs is a result of

Accepted Answer

A)  flexible manufacturing.
B)  modular design.
C)  customization.
D)  specialization.
E)  varied engineering.F) A) and E)
G) A) and D)

Question 5

What is operations management?

Accepted Answer

Operations management is the development...

Question 6

Quality is a critical element of operations management.

Accepted Answer

A) True 
 B)False

Question 7

What is quality control?

Accepted Answer

Quality control refers to the processes ...

Question 8

Describe the transformation process,from inputs to outputs,for a product or service of your choosing.

Accepted Answer

Students' answers will vary de...

Question 9

How could this product introduction have been coordinated to avoid the problems that were encountered?

Accepted Answer

Introduction of this product could have ...

Question 10

A primary reason for using standardization is to

Accepted Answer

A)  reduce production costs.
B)  increase consumer options.
C)  reduce product quality.
D)  increase variations.
E)  foster creativity.F) A) and C)
G) B) and D)

Question 11

A just-in-time inventory management system saves money and requires less storage space by using smaller amounts of materials that arrive just when they are needed.

Accepted Answer

A) True 
 B)False

Question 12

Taxes are an important consideration when deciding where to locate a production facility.

Accepted Answer

A) True 
 B)False

Question 13

It is desirable to test only a sample of the product in all of the following circumstances except when

Accepted Answer

A)  inspection procedures are expensive.
B)  elaborate testing equipment is required.
C)  testing takes a significant number of hours to complete.
D)  the product is destroyed by sampling.
E)  sampling is the cheapest option and does not destroy the productF) C) and E)
G) A) and B)

Question 14

The degree to which a good or service meets the demands and requirements of customers is called customer satisfaction.

Accepted Answer

A) True 
 B)False

Question 15

In a nonprofit organization like Habitat for Humanity,inputs such as money,materials,information,and volunteer time and labor are used to transform raw materials into homes for needy families.

Accepted Answer

A) True 
 B)False

Question 16

What is the economic order quantity model?

Accepted Answer

To control the number of items maintaine...

Question 17

A company that uses a fixed-position layout is often called a project organization because it is involved in large,complex projects.

Accepted Answer

A) True 
 B)False

Question 18

Operations management includes responsibility for

Accepted Answer

A)  customer service.
B)  inputs and outputs.
C)  product development.
D)  pricing.
E)  promotion.F) B) and E)
G) A) and E)

Question 19

Variations in demand,service requirements,and the intangibility of the product make measuring productivity more difficult for manufacturers.

Accepted Answer

A) True 
 B)False

Question 20

The first step in quality control for any organization is

Accepted Answer

A)  inspection.
B)  establishing standards.
C)  sampling.
D)  implementation.
E)  correction.F) D) and E)
G) C) and E)

Exam 8: Managing Service and Manufacturing Operations

In a nonprofit organization like Habitat for Humanity,inputs such as money,materials,information,and volunteer time and labor are used to transform raw materials into homes for needy families.

Correct AnswerverifiedShow Answer

Variations in demand,service requirements,and the intangibility of the product make measuring productivity more difficult for manufacturers.

Correct AnswerverifiedShow Answer

Describe the transformation process,from inputs to outputs,for a product or service of your choosing.

Correct AnswerverifiedStudents' answers will vary de...View AnswerShow Answer

Quality is a critical element of operations management.

Correct AnswerverifiedShow Answer

What is operations management?

Correct AnswerverifiedOperations management is the development...View AnswerShow Answer

A just-in-time inventory management system saves money and requires less storage space by using smaller amounts of materials that arrive just when they are needed.

Correct AnswerverifiedShow Answer

The degree to which a good or service meets the demands and requirements of customers is called customer satisfaction.

Correct AnswerverifiedShow Answer

Operations management includes responsibility for

Correct AnswerverifiedShow Answer

What is quality control?

Correct AnswerverifiedQuality control refers to the processes ...View AnswerShow Answer

A planning system that schedules the precise quantity of materials needed for production is called

Correct AnswerverifiedShow Answer

Taxes are an important consideration when deciding where to locate a production facility.

Correct AnswerverifiedShow Answer

What is the economic order quantity model?

Correct AnswerverifiedTo control the number of items maintaine...View AnswerShow Answer

It is desirable to test only a sample of the product in all of the following circumstances except when

Correct AnswerverifiedShow Answer

The fact that a hairdresser gives each customer a different haircut relates to which of the following points of difference between service providers and manufacturers?

Correct AnswerverifiedShow Answer

To ensure quality and efficiency,operations managers take ________ at various points in the transformation process and compare them to established standards.

Correct AnswerverifiedShow Answer

The first step in quality control for any organization is

Correct AnswerverifiedShow Answer

A primary reason for using standardization is to

Correct AnswerverifiedShow Answer

How could this product introduction have been coordinated to avoid the problems that were encountered?

Correct AnswerverifiedIntroduction of this product could have ...View AnswerShow Answer

A company that uses a fixed-position layout is often called a project organization because it is involved in large,complex projects.

Correct AnswerverifiedShow Answer

Building a computer so that components can be installed in different configurations to meet customers' needs is a result of

Correct AnswerverifiedShow Answer

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Students' answers will vary de...
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Operations management is the development...
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Correct Answer
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Correct Answer
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Quality control refers to the processes ...
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Correct Answer
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To control the number of items maintaine...
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Correct Answer
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Correct Answer
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Correct Answer
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Introduction of this product could have ...
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