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Which of the following organizations is an example of the goods-producing sector of the economy?


A) Samsung Electronics
B) Princeton University
C) Bank of America
D) Barnes Hospital

E) None of the above
F) C) and D)

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Julia finds it easy to do all her holiday shopping online. She can take comfort in the fact that new technologies if installed properly are seldom used in unethical ways.

A) True
B) False

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The government of Willopolis is trying to attain a higher quality of life by imposing strict regulations to protect the environment and ensure safe working conditions in its industries. The government also has established programs to help the poor, financing them by raising tax rates. These efforts by Willopolis's government should create an atmosphere that encourages entrepreneurship.

A) True
B) False

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Businesses favor:


A) minimal government spending because it keeps taxes to a minimum.
B) more government services because it minimizes tax consequences.
C) maximum government spending because it raises business profits.
D) less government spending because it lowers business profits.

E) A) and B)
F) A) and C)

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Jackson is supposed to be studying for finals but his mind keeps wandering to the beach. Several years ago, his Uncle Mitch made it big and now owns a small resort near Fort Lauderdale. He promised Jackson a management trainee position and the opportunity to buy into the company by contributing a portion of his paycheck each month back into the business. As he daydreams about being his own boss, he should realize that freedom to succeed also means freedom to fail.

A) True
B) False

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Businesses and nonprofit organizations often strive to accomplish the same objectives.

A) True
B) False

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Businesses seek to earn a profit by providing goods and services to others.

A) True
B) False

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Diversity is more than recruiting and keeping minorities. Diversity means appreciating and understanding other differences in our customers and in our workforce. The best description of these differences is:


A) people with disabilities, people with different sexual orientations, religious preferences, and even personality differences such as extraverts and introverts.
B) gender roles.
C) surface-level things such as green eyes versus brown eyes.
D) racial differences and gender differences.

E) A) and B)
F) B) and D)

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Tabitha called in a food order to feed her office team. When she arrived to pick up, it was not what she ordered. The store associate quickly made it right, and offered an extra dozen bagels to make up for the mistake. There was no need to check with the supervisor, as the employee was ________ to make decisions that translate into good customer service.


A) structured
B) empowered
C) asked by the customer
D) deputized

E) B) and D)
F) A) and D)

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Successful businesses are keenly focused on their 


A) customers.
B) managers.
C) creditors.
D) bureaucrats.

E) All of the above
F) None of the above

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If Eli starts his own business, his firm's activities and policies will impact many different groups of stakeholders, including employees, customers, creditors, suppliers, and people living in the community where his business is located. Which of the following statements represents how Eli should deal with these various groups? Eli should 


A) take the needs of all of these groups into account, and try to satisfy each group as much as possible.
B) concentrate on meeting the needs of his customers, since they are crucial to the success of his business, but ignore the needs of other groups in order to keep costs low.
C) satisfy whichever group complains the loudest, using the "squeaky wheel gets the grease" philosophy.
D) concentrate on maximizing his own profits and let everyone else look out for themselves.

E) C) and D)
F) B) and D)

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Mary Kay owns a nursery. The trucks, handcarts, and forklift she purchased for the business are called ________ investments.


A) natural resources
B) intangible resources
C) current asset
D) capital

E) A) and C)
F) None of the above

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Today's businesses have a managerial focus rather than a customer focus.

A) True
B) False

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Due to population shifts,


A) businesses that cater to older consumers will see higher growth.
B) businesses that cater to older consumers will see slower growth.
C) businesses that sell electronic devices will see a significant decline.
D) health care will emerge as the only business sector that will grow.

E) A) and C)
F) A) and D)

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High taxes and government restrictions help to encourage entrepreneurs by providing greater incentives for people to work hard and create profit.

A) True
B) False

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Competition among businesses has never been greater. Identify and describe two ways that businesses can become more competitive.

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Businesses can compete by exceeding cust...

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One advantage of a database is it


A) permits a retail store to directly gather information on the customers who do business with its competitors, so it can target promotional materials to those people.
B) creates efficiency in that the store can quickly replenish items that are purchased.
C) prevents identity theft.
D) prevents stores from exchanging customer information with each other.

E) A) and B)
F) C) and D)

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An important environmental change in the global environment is the growth of international competition.

A) True
B) False

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Which of the following is a factor of production?


A) Bonds
B) Money
C) Knowledge
D) Service

E) A) and C)
F) A) and B)

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Which of the following statements about the competitive environment is most accurate?


A) Firms that produce a quality product will always succeed in the competitive marketplace.
B) Traditional firms will be unable to successfully compete against the new online firms unless they immediately create a way to reach customers through the Internet.
C) Firms that empower their employees will continue to perform poorly in the competitive environment.
D) Companies now have to offer both high-quality products and outstanding service at competitive prices.

E) All of the above
F) B) and D)

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