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Exam 10: Motivating Employees

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Question 81

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William Ouchi's Theory Z embraced which of the following management ideals?

A) Once hired, the employee would be assured of lifetime employment.
B) Employees would cooperatively solve problems and decisions would always be consensual.
C) Management would cautiously only concern themselves with an employee's work life.
D) An employee could be promoted, but both evaluation and promotion would not happen quickly.

E) B) and D)
F) None of the above

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Question 82

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Elton Mayo's researchers concluded that worker motivation improved when managers listened to worker's ideas and suggestions.

A) True
B) False

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Question 83

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The late famous broadcast journalist Walter Cronkite said that one of his regrets in life was not actively participating in the space program as an astronaut. Back in the 1980s, he was selected as a candidate to be the first journalist to fly into space, but NASA decided to take a teacher instead. In some ways, this may appear as though Cronkite was pursuing a self-esteem need; however, having already achieved celebrity status, for Cronkite, this was the pursuit of a self-actualization need.

Megan owns her own business and is a strong advocate of equity theory. Because of her acceptance of this theory, she is likely to assure employees that they are compensated in a way that reflects their efforts and contributions relative to those of other employees.

The first step toward establishing open communication within an organization is to

Herzberg found that good pay

Theory Y managers are likely to use empowerment to motivate employees.

Managers who make Theory X assumptions about employees tend to watch their subordinates very closely and provide detailed instructions to employees about how they should do their jobs.

In the accounting department of a large corporation, Robin supervises several employees. She makes it a priority to give her subordinates direct and clear information about their job performance. Robin's efforts are likely to improve worker motivation.

All new employees at Madison Lane Manufacturing are specifically trained to use the most efficient production methods. After extensive training, they are placed on an assembly line and expected to perform the same task day after day, using the methods they were taught. The work is boring, but the pay is good. Madison Lane's approach is consistent with the principles of

Three elements were basic to Taylor's approach: time, methods, and rules of work.

At Upper Limits International, management's expectation for employee creativity is high and employees tend to work with little direct supervision since employees are considered trustworthy and committed. The management at Upper Limits reflects ________ attitudes about employees.

Until a recent incident, Elizabeth had always been very pleased with her part-time job at a local convenience store. During one of her shifts, the store was burglarized. Although no one was hurt, Elizabeth now feels anxious and fearful during her late-night shift. She is so nervous and worried that she is having a hard time concentrating on her work and is thinking about quitting. Management needs to be aware of Elizabeth's unmet ________ needs.

One way for a firm to improve motivation of employees is to establish special rest rooms, dining areas, and parking areas for top executives.

Kylie wants to work with others to solve problems and make decisions. But, she is also able to assume individual responsibility. She prefers working for a company that takes a holistic view of its employees. These preferences suggest that Kylie might enjoy working at a company that uses a Theory Z approach to management.

Recent economic problems as well as demographic and social changes in Japan have led some Japanese firms to seek new approaches to management.

While Cindy, a current psychology major, worked frantically at her part-time job at Ragtime Resale preparing for the regional manager's visit in a few days, her department manager, Lucinda, had an interesting word with her: "Don't worry Cindy, when I first started, I made $9.25 an hour too. It gets better!" Cindy shook her head as she reflected on how little Lucinda knew about what motivated her to seek perfection at this job. As she continued to neatly stack those pocket tees, she thought, "If the regional manager has the same attitude as Lucinda, I'm looking for another job." Cindy would prefer to work with a ________ manager.

Herzberg's research identified the key factors that motivate workers, including company policies and administration, wage rates, interpersonal relations with co-workers, and physical environment at work.

The results of the Hawthorne studies encouraged researchers to begin studying human motivation and managerial styles that lead to higher productivity.

Currently, jobs at Game Guys are broken into small individual steps, and each employee is assigned to perform a different step in an effort to achieve task efficiency. This technique is known as job