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From a strategic marketing viewpoint,a total product offer includes all of the tangible attributes of a good or service and excludes any intangible attributes.

A) True
B) False

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Distributing multimedia digital files on the Internet for downloading to a portable media player is known as what?


A) multilevel marketing
B) podcasting
C) a sales promotion
D) viral marketing

E) All of the above
F) B) and C)

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Although Helpusell brings together buyers and sellers and helps negotiate exchanges,it does not actually take title to any of the goods being traded.Helpusell would be classified as an agent or broker.

A) True
B) False

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Hartselle Home Products,Inc.manufacturers a variety of inexpensive household gadgets.The company has decided to cut costs by eliminating all of the marketing intermediaries who help distribute its products.Hartselle will be able to reduce its total marketing costs by eliminating the marketing functions these intermediaries perform.

A) True
B) False

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Compared to advertising,publicity is less believable.

A) True
B) False

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______costs are those costs that increase as the level of production increases.


A) Mixed
B) Uncontrollable
C) Fixed
D) Variable

E) A) and B)
F) All of the above

Correct Answer

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Costs incurred regardless of the number of units of a product that are produced or sold are called:


A) controllable costs.
B) fixed costs.
C) mixed costs.
D) variable costs.

E) A) and C)
F) None of the above

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One of the reasons why companies created the position of brand manager was to:


A) limit the amount of market research expenses products required.
B) cut expenses associated with the marketing of products.
C) have greater control over new product development and promotion.
D) identify and prosecute firms that violate trademark protection.

E) C) and D)
F) B) and C)

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A recent trend in packaging is:


A) new lightweight materials used for goods and services marketed on the Internet.
B) a decline in the importance of packaging in the overall promotional mix.
C) the acceptance of the view that bigger is better.
D) the increased attention given to the packaging of services.

E) C) and D)
F) B) and C)

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The degree to which customers are satisfied and are committed to future purchases of a desired brand is called:


A) brand awareness.
B) brand intensity.
C) brand relations.
D) brand loyalty.

E) B) and C)
F) A) and B)

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Which of the following statements about non-price competition is most accurate?


A) Marketers often rely on non-price differences in their competitive strategy because price changes are easily matched.
B) While still important,non-price competition is becoming less critical as a result of the Internet.
C) Non-price competition is much more important to large firms than it is to small firms.
D) As microeconomic theory suggests,firms have found that non-price competition plays a secondary role that supplements the more important competition based on price.

E) A) and B)
F) A) and D)

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uses price points to establish prices that help create the impression that the product is less expensive than it is.


A) Everyday low pricing (EDLP)
B) Bundling
C) High-low pricing
D) Psychological pricing

E) A) and C)
F) C) and D)

Correct Answer

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LoRider Wheels sells high quality bicycles and accessories.The store is known for a pleasant environment,friendly salespeople,and an excellent service department.All of these elements are part of the_______ offered by LoRider.


A) total product offer
B) competitive environment
C) marginal utility package
D) product line

E) A) and C)
F) All of the above

Correct Answer

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As one of the tools included in a firm's promotion mix,public relations is intended to inform,remind,and persuade people in the target market.

A) True
B) False

Correct Answer

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The purpose of_________ is to create real or perceived product differences.


A) product mixing
B) niche marketing
C) product differentiation
D) target marketing

E) B) and C)
F) A) and C)

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A _______is a name,symbol,or design (or combination of these) that identifies the goods or services of one seller or group of sellers and distinguishes them from those of competitors.


A) copyright
B) trademark
C) brand
D) logo

E) All of the above
F) C) and D)

Correct Answer

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Candy,gum,cigarettes,and popular magazines are usually distributed using a selective distribution strategy.

A) True
B) False

Correct Answer

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Sharp Focus Cameras is facing intense competitive pressure.Top marketing managers are looking for ways to cut costs.They are considering a plan to cut distribution costs by eliminating marketing intermediaries from the channel of distribution.If Sharp Focus carries out this plan,it is likely to find that:


A) it will be unable to perform the functions as efficiently as they were performed by the marketing intermediaries.
B) telemarketing will become the only viable means of distributing its products.
C) most of the marketing functions performed by marketing intermediaries are helpful,but they aren't really necessary.
D) as the producer of the products,it will be able to perform the same functions more efficiently.

E) None of the above
F) A) and B)

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The product life cycle has five stages.

A) True
B) False

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Different stages in the product life cycle call for different marketing strategies.

A) True
B) False

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