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Supply chain management not only deals with the movement of materials, parts, and finished goods, it also manages the return of goods and recycling of materials when appropriate.

A) True
B) False

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________ warehouses are used to gather and redistribute products.


A) Storage
B) Distribution
C) Wholesale
D) Merchandising

E) A) and D)
F) A) and C)

Correct Answer

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Those organizations that assist in the movement of goods and services from producer to industrial and consumer users are known as


A) directed marketers.
B) distributive specialists.
C) marketing intermediaries.
D) supplementary marketers.

E) A) and B)
F) A) and D)

Correct Answer

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Suppliers to large retailers like Target and Walmart may soon be required to use RFID tags when shipping products to these companies.

A) True
B) False

Correct Answer

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The best way to reduce the cost of goods is to eliminate marketing intermediaries from the distribution channel.

A) True
B) False

Correct Answer

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Marketers normally provide form, time, place, information, and service utility, but they are seldom involved in providing possession utility.

A) True
B) False

Correct Answer

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Companies who send salespeople to customers' homes or places of work are making use of ________ selling.


A) direct
B) point of contact
C) downline
D) nonretail

E) B) and C)
F) A) and D)

Correct Answer

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After developing a new jewelry design, Christina and Julee were fortunate to get the attention of a large online retailer. The retailer was willing to fund the production of the jewelry abroad, as long as the designers agreed to sell their design through its outlets for the first two years. The retailer was asking Christina and Julee to agree to


A) intensive distribution.
B) exclusive distribution.
C) multi-level distribution.
D) selective distribution.

E) B) and C)
F) A) and D)

Correct Answer

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Marketers claim that intermediaries add value to the channel of distribution that outweighs the cost.

A) True
B) False

Correct Answer

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Phoebe helps small farmers negotiate sales to food processing companies. However, once she has helped negotiate the transaction, she does not maintain a long-term relationship with the farmers. Phoebe is an example of a sales agent in this market.

A) True
B) False

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The main way ________ differ from agents is that they do not develop long-term relationships with the buyers or sellers they assist.


A) brokers
B) rack jobbers
C) wholesalers
D) sales discounters

E) B) and C)
F) A) and D)

Correct Answer

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An increase in energy prices would encourage shippers to rely more on rail transportation.

A) True
B) False

Correct Answer

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Qwikship is a new delivery company that wants to compete against FedEx and UPS in the United States, Canada, and Mexico. One of the keys to Qwikship's success will be the ability to establish large storage warehouses at a few key locations throughout North America.

A) True
B) False

Correct Answer

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A problem with the corporate distribution system is that the manufacturer has very little control over the operations of the retailers and other marketing intermediaries in the system.

A) True
B) False

Correct Answer

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In the terminology of multilevel marketing, which of the following statements about the relationship between upliners and downliners is most accurate?


A) In multilevel marketing, upliners are intermediaries who deal directly with final customers, while downliners are intermediaries who coordinate the transportation and storage services the upliners need to move the goods they sell through the channel of distribution.
B) In multilevel marketing, upliners are salespeople who act as independent contractors, earning commissions on their own sales and also on the sales of downliners, who are additional salespeople that they recruit.
C) In multilevel marketing, upliners sell through electronic retailing arrangements, while downliners use more traditional methods of retail selling.
D) In multilevel marketing, upliners use intensive distribution strategies to sell a good, while downliners use either a selective or exclusive distribution strategy to sell the same type of good.

E) A) and B)
F) A) and C)

Correct Answer

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Rack jobbers furnish racks or shelves full of merchandise to retailers and keep title to these goods until they are sold.

A) True
B) False

Correct Answer

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Playtime Toys, Inc. manufactures toys designed to inspire the imaginations of children. In order to control all of the marketing operations, Playtime owns all of the organizations in the channel of distribution for its toys, including the chain of Playtime retail stores. The approach taken by Playtime is known as an administered distribution system.

A) True
B) False

Correct Answer

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Freight forwarders are particularly useful to large firms who must ship very large quantities on short notice.

A) True
B) False

Correct Answer

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________ may represent several producers in a specific territory, as long as they do not represent competing products.


A) Consignment brokers
B) Sales contractors
C) Manufacturer's agents
D) Freight forwarders

E) All of the above
F) B) and D)

Correct Answer

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Traditional retailers can stay competitive with online retailers by being part of a unified system of distribution.

A) True
B) False

Correct Answer

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