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Exam 9: Production and Operations Management

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Question 61

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A firm would be most likely to employ statistical process control SPC) if it wanted to:

A) simplify the quality control process by taking samples at the end of the production process rather than examining every unit of output produced.
B) eliminate the expenses incurred by the Deming Cycle.
C) redefine quality control on the basis of customer needs.
D) make sure products meet quality standards all along the production process.

E) A) and D)
F) All of the above

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Question 62

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The equipment and software Sparky wants to acquire will allow the computers used to design motors to be linked directly to the computer-aided equipment on the factory floor.Sparky is proposing to set up an) :

A) modular manufacturing system.
B) computer-integrated manufacturing system.
C) E-hub that relies on network software to control the production process.
D) first-in,first-out production system.

E) A) and C)
F) C) and D)

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Question 63

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Which of the following statements best describes the impact of recent advances in information technology on business location decisions?

A continuous production process is characterized by long production runs that turn out finished goods over time.

Lean manufacturing is a strategy of producing standardized products that have no frills or extra features in order to keep prices low.

____________ examines statistical samples of product components at each stage of the production process and plots the results on a graph in order to spot and correct any variances from desired quality levels.

Facility location is the process of selecting a geographic location for a company's operations.

Facility layout is the function of operations management that considers the physical arrangement of resources including people)in the production process.

Becca works as a new product development engineer for a company that makes solar panels for residential and commercial purposes.Her company uses PERT network software for all development projects.As she nears the final month of her timeline for completing a new panel,Becca will focus on those activities that are:

One of the reasons mass production techniques lost favor is that,despite their ability to keep costs relatively low,mass production lacks flexibility.

In the past,the idea behind mass production was to:

Evidence suggests that U.S.manufacturing firms can no longer compete against the best firms in the rest of the world.

When considering the issue of facility location,it is important to find an isolated location so that work can get done without interruption from customers.

Many state and local governments offer tax incentives and government services to attract businesses.

In a just-in-time inventory system,suppliers:

Mass customization is tailoring products to meet the needs of individual customers.

In JIT inventory systems a manufacturer normally communicates its production plans to suppliers so that they can deliver needed parts and materials just in time for the manufacturer to use them.

A firm that is certified as meeting both ISO 9000 and ISO 14000 standards has demonstrated:

Each day the general manager at the New Life Grocery Store reviews employee work schedules,including the late night stock crew,the checkers,the baggers,the deli,produce,and meat department crews,and the office personnel.He coordinates work schedules with shipments,as well as the information he collects from registers that indicates the busiest hours at the store,and then he communicates any exceptions to his department managers.These daily tasks are part of ______________.

Initially,ATM's automated teller machines) were introduced so that customers could make withdrawals from their bank accounts,day or night.As the technology improved,the machines offered a variety of services including the acceptance of deposits,the ability to get credit card advances,check your bank account balances,and even purchase prepaid cell phone credit.ATMs now offer: