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Xeon Inc., a maker of chocolate products, assigns its packaging and labeling to First Choice U.S.A., a firm that specializes in packaging and labeling other companies' products. Which HRM practice is Xeon Inc. using in this scenario?


A) acquiring
B) reengineering
C) downsizing
D) benchmarking
E) outsourcing

F) All of the above
G) B) and E)

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What is employee empowerment?

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Employee empowerment means giving employ...

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The use of technology by HR departments in business organizations has resulted in


A) organizations becoming more restrictive about information pertaining to workplace policies.
B) the elimination of the self-service approach toward information dissemination.
C) the elimination of face-to-face meetings and training sessions.
D) the collection of employees' opinions through online surveys.
E) HR employees having greater responsibilities for record keeping.

F) A) and C)
G) B) and E)

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Rajat, an Indian citizen, works for an automobile company in India. Currently, he is in the United States to work on a project at the company's office in Pittsburgh, Pennsylvania. In this scenario, Rajat is regarded as an expatriate.

A) True
B) False

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Which of the following reflects a core value of total quality management?


A) providing quality training to specific employees
B) detecting errors and correcting them as they appear in an error-prone product or service
C) developing generalized methods and processes that focus only on meeting the needs of external customers
D) encouraging cooperation with vendors, suppliers, and customers to improve quality
E) measuring an employee's progress based on how productive the employee appears

F) All of the above
G) B) and C)

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A person that is employed directly by a company for a certain amount of time, specified in a formal agreement between the company and the workers, is referred to as a(n)


A) on-call worker.
B) independent contractor.
C) temporary worker.
D) contract company worker.
E) part-time worker.

F) C) and E)
G) C) and D)

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Individuals who arrive in the United States without meeting the legal requirements for immigration or asylum are referred to as undocumented immigrants.

A) True
B) False

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When two companies merge, HRM plays an important role that includes preparing employees to resolve conflicts.

A) True
B) False

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Which statement is true of an intranet?


A) It is a system that uses powerful computers to analyze large amounts of data, such as data about employee traits.
B) It is a network that uses Internet tools but limits access to authorized users in the organization.
C) It is a network that is used by a business to reach out to the customers and send them product information.
D) It is a system that is used by outside suppliers to update inventories.
E) It is a network universally used by business organizations to transfer data from one geographical location to another.

F) A) and C)
G) A) and B)

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Name the agency that is responsible for tracking changes in the composition of the U.S. labor force and forecasting employment trends.


A) the National Statistics Association
B) the Occupational Outlook Bureau
C) the U.S. Census Bureau
D) the Bureau of Economic Analysis
E) the Bureau of Labor Statistics

F) D) and E)
G) A) and D)

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Employees realize that many companies are no longer able to provide long-term employment security. Instead, the employees now want


A) increased pay.
B) less demanding work.
C) employability.
D) written employment contracts.
E) additional benefits.

F) C) and E)
G) A) and B)

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Independent contractors are


A) usually full-time company employees.
B) self-employed individuals with multiple clients.
C) people employed by a temporary agency.
D) employed directly by a company for a specific time.
E) people employed by a company to work on an independent project.

F) B) and C)
G) All of the above

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Which statement is true of employee empowerment?


A) Proper training must be provided only to supervisors so that they can exert their wider authority.
B) Managers should ensure that employees are not linked to resources outside the organization, such as customers.
C) Employee empowerment shifts the recruiting focus away from cognitive and interpersonal skills toward general technical skills.
D) Employee empowerment prevents holding employees accountable for the products and services they developed.
E) Jobs must be designed to give employees the necessary latitude for making a variety of decisions.

F) D) and E)
G) A) and B)

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What is a human resource information system (HRIS) and what are its benefits?

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A human resource information system (HRI...

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A large gap exists between the social system and the technical system in high-performance work systems.

A) True
B) False

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Employees who take assignments in other countries are called


A) host-country nationals.
B) immigrants.
C) external employees.
D) expatriates.
E) emigrants.

F) B) and C)
G) D) and E)

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Baker Corp., a financial services company, specializes in customers' preferences and cost-efficient processes. They also encourage self-managing teams that make all decisions regarding business development and the sale of services to their customers. The firm ensures that there is a good fit between its work system and its people. This scenario implies that Baker has a


A) workforce analysis system.
B) high-performance work system.
C) supply chain system.
D) total quality management system.
E) holistic management system.

F) B) and E)
G) A) and B)

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The relationship between an employer and an employee can be thought of in terms of a(n) ________, a description of what an employee expects to contribute in an employment relationship and what the employer will provide the employee in exchange for those contributions.


A) employee contract
B) offer letter
C) psychological contract
D) legal bond
E) legal agreement

F) A) and B)
G) C) and E)

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Which technology simulates human thinking?


A) electronic performance support systems
B) intranet portals
C) self-service portals
D) cloud computing
E) artificial intelligence

F) C) and D)
G) A) and C)

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The members of Generation X are characterized by their comfort with the latest technology, and the need to be noticed, respected, and involved.

A) True
B) False

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