Question 1

For an organization's human resource division, "customers" are the organization's top management.

Accepted Answer

A) True 
 B)False

Question 2

What is a valid reason for ethical behavior to be a necessary condition for high performance?

Accepted Answer

A)   It fosters competitiveness.
B)   It empowers first-line managers and supervisors.
C)   It helps an organization maintain the status quo.
D)   It contributes to good long-term relationships with employees, customers, and the public.
E)   It encourages people to be highly innovative.F) B) and C)
G) A) and D)

Question 3

In the context of an HRM audit, the ratio of acceptances to offers made primarily serves as a business indicator for ________ activities.

Accepted Answer

A)   employee development
B)   appraisal
C)   training
D)   compensation
E)   staffingF) A) and D)
G) C) and D)

Question 4

To create a learning organization, one challenge is to shift the focus of training away from merely generating and sharing knowledge toward a stronger focus on teaching skills.

Accepted Answer

A) True 
 B)False

Question 5

What is an HRM audit?

Accepted Answer

An HRM audit is a formal review of the o...

Question 6

For empowerment to succeed, managers should

Accepted Answer

A)   micromanage their teams and delegate as much work as possible.
B)   ensure that communication flows top down from senior management.
C)   help their teams ensure that communication flows in both directions.
D)   hold frequent meetings to constantly supervise the progress of the team.
E)   ensure that a team shares information only after it receives approval.F) B) and C)
G) A) and E)

Question 7

Carmella, a human resources executive, emphasizes to her staff that the department should focus on serving its "customer," the company's employees. Which activity best expresses treatment of employees as customers?

Accepted Answer

A)   providing employees with the training they need to succeed at work
B)   keeping records of whether employees complete training when it is required
C)   reporting safety performance to the Occupational Safety and Health Administration
D)   directing employees who call to submit their questions in writing on a certain form
E)   telling employees what they must do to meet the needs of the HR departmentF) B) and D)
G) B) and C)

Question 8

Good Motors pays a lot of attention to improving employee skills on the job. Its training centers and mentors are open to one-on-one sessions, group discussions, and workshops. The organization boasts a world-class resource center that offers the latest editions of many books and journals related to the automotive industry. All employees have free access to the knowledge pool in the organization and are welcome to initiate discussions on topics of interest. In this scenario, Good Motors has created a

Accepted Answer

A)   learning organization.
B)   cultural organization.
C)   static organization.
D)   smart organization.
E)   technology-based organization.F) A) and D)
G) B) and E)

Question 9

Which group in an organization usually makes most of the decisions about organizational structure?

Accepted Answer

A)   top management
B)   HR department
C)   supervisors
D)   middle-level managers
E)   technical analystsF) B) and C)
G) None of the above

Question 10

Which selection method is used by organizations to identify employees who innovate, share ideas, and take initiative?

Accepted Answer

A)   technical proficiency
B)   psychological testing
C)   structured interview
D)   ambition research
E)   physical abilityF) C) and E)
G) A) and E)

Question 11

One way performance management systems can support organizational goals is by

Accepted Answer

A)   defining and measuring performance in broad behavioral terms.
B)   linking performance measures to meeting internal and external customers' needs.
C)   ignoring situational constraints.
D)   outsourcing those goals to professional behavior management firms.
E)   choosing business goals based on employees' skills and abilities.F) A) and E)
G) All of the above

Question 12

What is the perception about training in a learning organization?

Accepted Answer

A)   It is treated as a superfluous corporate ritual.
B)   It is viewed as an investment in the organization's human resources.
C)   It is considered as the only driver of continued growth and sustainability.
D)   It is deemed as the primary means of retaining good employees.
E)   It is regarded as a tool to minimize organizational anarchy.F) A) and D)
G) A) and E)

Question 13

A learning culture creates the conditions in which managers

Accepted Answer

A)   encourage experimentation.
B)   ensure rigidity.
C)   help sustain the status quo.
D)   encourage groupthink.
E)   demonstrate a high degree of risk aversion.F) A) and D)
G) A) and E)

Question 14

An expert system can increase efficiency by enabling more highly skilled employees to do work that otherwise would require many less-skilled employees.

Accepted Answer

A) True 
 B)False

Question 15

What is an HR dashboard?

Accepted Answer

An HR dashboard is a display of a series...

Question 16

Transaction processing includes the activities required to meet government reporting requirements.

Accepted Answer

A) True 
 B)False

Question 17

Landry, a human resource manager, proposes that her company hire an expert in HR analytics. This competency could enable the company to measure the economic costs and benefits of its HR programs, so it can continue only the programs that add value.

Accepted Answer

A) True 
 B)False

Question 18

Compensation systems can help create the conditions that contribute to high performance. Consequently, organizations can increase empowerment and job satisfaction by

Accepted Answer

A)   communicating the basis for decisions about pay.
B)   disassociating compensation from performance measures.
C)   discouraging negotiations regarding pay.
D)   limiting employee participation in management.
E)   limiting the use of gainsharing and profit sharing.F) C) and D)
G) A) and C)

Question 19

What is a business indicator for the success of the compensation system designed by the HR department of an organization?

Accepted Answer

A)   competitiveness in the local labor market
B)   the ratio of average salary offers to the average salary in the community
C)   the relationship between pay and performance
D)   employee satisfaction with pay
E)   the fairness of an existing job evaluation system in assigning grades and salariesF) B) and E)
G) B) and C)

Question 20

Which of the following refers to a display of a series of HR measures, showing human resource goals and objectives and the progress toward meeting them?

Accepted Answer

A)   a performance review template
B)   a job preview
C)   an expert system
D)   an HR dashboard
E)   a relational databaseF) B) and C)
G) B) and E)

Exam 9: Creating and Maintaining High-Performance Organizations

One way performance management systems can support organizational goals is by

Correct Answer
verified

What is an HR dashboard?

Correct Answer
verified
An HR dashboard is a display of a series...
View Answer

Which selection method is used by organizations to identify employees who innovate, share ideas, and take initiative?

Correct Answer
verified

In the context of an HRM audit, the ratio of acceptances to offers made primarily serves as a business indicator for ________ activities.

Correct Answer
verified

Compensation systems can help create the conditions that contribute to high performance. Consequently, organizations can increase empowerment and job satisfaction by

Correct Answer
verified

What is a business indicator for the success of the compensation system designed by the HR department of an organization?

Correct Answer
verified

What is a valid reason for ethical behavior to be a necessary condition for high performance?

Correct Answer
verified

Which of the following refers to a display of a series of HR measures, showing human resource goals and objectives and the progress toward meeting them?

Correct Answer
verified

Carmella, a human resources executive, emphasizes to her staff that the department should focus on serving its "customer," the company's employees. Which activity best expresses treatment of employees as customers?

Correct Answer
verified

Which group in an organization usually makes most of the decisions about organizational structure?

Correct Answer
verified

What is an HRM audit?

Correct Answer
verified
An HRM audit is a formal review of the o...
View Answer

For an organization's human resource division, "customers" are the organization's top management.

Correct Answer
verified

Correct Answer
verified

What is the perception about training in a learning organization?

Correct Answer
verified

Transaction processing includes the activities required to meet government reporting requirements.

Correct Answer
verified

An expert system can increase efficiency by enabling more highly skilled employees to do work that otherwise would require many less-skilled employees.

Correct Answer
verified

A learning culture creates the conditions in which managers

Correct Answer
verified

To create a learning organization, one challenge is to shift the focus of training away from merely generating and sharing knowledge toward a stronger focus on teaching skills.

Correct Answer
verified

Landry, a human resource manager, proposes that her company hire an expert in HR analytics. This competency could enable the company to measure the economic costs and benefits of its HR programs, so it can continue only the programs that add value.

Correct Answer
verified

For empowerment to succeed, managers should

Correct Answer
verified

Exam 9: Creating and Maintaining High-Performance Organizations

One way performance management systems can support organizational goals is by

Correct AnswerverifiedShow Answer

What is an HR dashboard?

Correct AnswerverifiedAn HR dashboard is a display of a series...View AnswerShow Answer

Which selection method is used by organizations to identify employees who innovate, share ideas, and take initiative?

Correct AnswerverifiedShow Answer

In the context of an HRM audit, the ratio of acceptances to offers made primarily serves as a business indicator for ________ activities.

Correct AnswerverifiedShow Answer

Compensation systems can help create the conditions that contribute to high performance. Consequently, organizations can increase empowerment and job satisfaction by

Correct AnswerverifiedShow Answer

What is a business indicator for the success of the compensation system designed by the HR department of an organization?

Correct AnswerverifiedShow Answer

What is a valid reason for ethical behavior to be a necessary condition for high performance?

Correct AnswerverifiedShow Answer

Which of the following refers to a display of a series of HR measures, showing human resource goals and objectives and the progress toward meeting them?

Correct AnswerverifiedShow Answer

Carmella, a human resources executive, emphasizes to her staff that the department should focus on serving its "customer," the company's employees. Which activity best expresses treatment of employees as customers?

Correct AnswerverifiedShow Answer

Which group in an organization usually makes most of the decisions about organizational structure?

Correct AnswerverifiedShow Answer

What is an HRM audit?

Correct AnswerverifiedAn HRM audit is a formal review of the o...View AnswerShow Answer

For an organization's human resource division, "customers" are the organization's top management.

Correct AnswerverifiedShow Answer

Correct AnswerverifiedShow Answer

What is the perception about training in a learning organization?

Correct AnswerverifiedShow Answer

Transaction processing includes the activities required to meet government reporting requirements.

Correct AnswerverifiedShow Answer

An expert system can increase efficiency by enabling more highly skilled employees to do work that otherwise would require many less-skilled employees.

Correct AnswerverifiedShow Answer

A learning culture creates the conditions in which managers

Correct AnswerverifiedShow Answer

To create a learning organization, one challenge is to shift the focus of training away from merely generating and sharing knowledge toward a stronger focus on teaching skills.

Correct AnswerverifiedShow Answer

Landry, a human resource manager, proposes that her company hire an expert in HR analytics. This competency could enable the company to measure the economic costs and benefits of its HR programs, so it can continue only the programs that add value.

Correct AnswerverifiedShow Answer

For empowerment to succeed, managers should

Correct AnswerverifiedShow Answer

Correct Answer
verified

Correct Answer
verified
An HR dashboard is a display of a series...
View Answer

Correct Answer
verified

Correct Answer
verified

Correct Answer
verified

Correct Answer
verified

Correct Answer
verified

Correct Answer
verified

Correct Answer
verified

Correct Answer
verified

Correct Answer
verified
An HRM audit is a formal review of the o...
View Answer

Correct Answer
verified

Correct Answer
verified

Correct Answer
verified

Correct Answer
verified

Correct Answer
verified

Correct Answer
verified

Correct Answer
verified

Correct Answer
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Correct Answer
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