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Skill variety is one of the characteristics of work that lead to improved motivation and performance.

A) True
B) False

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Maslow would classify the need for recognition from others and for self respect as _________ needs.


A) social
B) esteem
C) security
D) physiological

E) B) and C)
F) C) and D)

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Workers in Canada and other developed nations are least likely to be motivated by the desire to satisfy __________ needs: A.social B.esteem C.physiological D.self-actualization

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Extrinsic rewards are those that are given to a person by someone else.

A) True
B) False

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Ramon works at Montreal Medical Instruments.His job was recently redefined so that he now has more flexibility in the hours he works and more say in the procedures used on the job.This suggests that Montreal Medical Instruments is trying to change Ramon's job so that it has more:


A) feedback.
B) autonomy.
C) task identity.
D) task significance.

E) None of the above
F) B) and C)

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Abraham Maslow believed that motivation arises from the desire to satisfy unmet needs.

A) True
B) False

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Describe and compare the basic contributions of Maslow and Herzberg to the understanding of worker motivation.

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Abraham Maslow's main contribution to th...

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________ used the terms Theory X and Theory Y to describe different attitudes managers had about workers.


A) Robert Colby
B) Elton Mayo
C) Douglas McGregor
D) Victor Vroom

E) B) and D)
F) A) and D)

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Herzberg's research found that safe working conditions and good pay:


A) were important motivators for most workers.
B) helped maintain worker satisfaction,but did little to increase motivation.
C) had no impact on worker morale.
D) were very important motivators for professional workers and managers,but were poor motivators for unskilled workers.

E) A) and B)
F) A) and C)

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How can companies remove barriers to open communication between managers and employees?

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By not having separate offices...

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Lisa is a Gen Xer who has just been promoted to a management position.If she is like many of her generation,one of Lisa's biggest problems is likely to be her inflexibility and difficulty at working collaboratively with other employees.

A) True
B) False

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The generation born between 1981 and 1994 is known as Generation:


A) X
B) K
C) Y
D) Z

E) All of the above
F) A) and D)

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Dr.Suyka,a professor of psychology at a respected university,is planning a study of the factors that affect the motivation of workers.Dr.Suyka is concerned that the results of his experiments may be misleading because workers in an experimental group tend to behave differently when they know they are being studied.This concern shows that Dr.Suyka is aware of the:


A) Hawthorne effect.
B) Taylor effect.
C) potential confusion between Theory X and Theory Y.
D) Heisenberg principle.

E) A) and C)
F) C) and D)

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Paul Blocker is the offensive line coach for the Lisolini College Fighting Hamsters.He wants his players to report to fall practice in good shape.Coach Blocker has set challenging fitness standards that the linemen will be able to meet if they work hard during the summer.He knows his players hate running wind sprints,so to encourage them to work out during the summer he has announced that any player who passes the fitness test at the beginning of fall practice will be allowed to skip sprints for the first two weeks of practice.Coach Blocker's approach to motivation is consistent with:


A) expectancy theory.
B) assessment theory.
C) scientific management.
D) the autonomous feedback principle.

E) A) and B)
F) A) and C)

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The Hawthorne studies were conducted by ____________ and his colleagues from Harvard University.


A) Henry Gantt
B) Elton Mayo
C) Peter Drucker
D) John Hawthorne

E) B) and C)
F) A) and B)

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Job simplification is an extension of the ideas of Herzberg.

A) True
B) False

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Frank and Lillian Gilbreth developed the principle of ___________,which said that every job could be broken down into a series of elementary motions.


A) motion economy
B) marginal productivity
C) division of labour
D) micro-motion analysis

E) A) and B)
F) B) and D)

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Which of the following statements about worker motivation is most consistent with the findings of the Hawthorne studies?


A) Worker motivation will fall significantly if lighting conditions,temperature,and other elements of the physical environment are not kept at their optimal levels.
B) Workers are more motivated if they feel they are part of a special group or project.
C) The best way to motivate workers is to offer pay raises,bonuses,and other financial incentives to workers who meet or exceed clearly specified goals.
D) Worker motivation is unimportant in determining the level of worker productivity,because productivity is primarily determined by external factors such as the speed of the machinery the workers operate.

E) None of the above
F) All of the above

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The concept that a hierarchy of human needs could be used to explain motivation was developed by:


A) Abraham Maslow.
B) Frederick Taylor.
C) Douglas McGregor.
D) Frederick Herzberg.

E) A) and B)
F) A) and C)

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The practice of moving workers from one job to another to make work more interesting is known as:


A) task mobility.
B) job rotation.
C) job incrementation.
D) worker alternation.

E) None of the above
F) A) and D)

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